How long are your shipping times?
Our products comes from different suppliers in the U.S.A. Therefore, shipping times will be varied depending on where you live.
Please allow a 2-5 day production time of your order and the following shipping times:
Standard (3-5 business days after fulfillment)
Express (1-3 business days after fulfillment)
Flat Rate (3-5 business days after fulfillment)
Overnight (1 business day after fulfillment)
Do you offer Paypal?
We offer Paypal, as well as Amazon Pay. Both are secure payment gateways that ensure buyer protection and provide payment guarantees while never keeping any credit card information on file.
We also use Shopify as our platform which uses secure SSL encryption and never hosts scam sites (yuck!).
Learn more about Shopify and Stripe Payments
What is your sites currency?
The pricing on our site is in USD and does not convert to other currencies.
What payment methods can I use?
Payments can be made using Visa, MasterCard, Discover, American Express, Amazon Pay and Paypal. All transactions are encrypted for your safety. At this time we do not accept personal checks, money orders or any other form of payment.
Why did I only receive part of my order?
If you ordered multiple items they may be dispatched separately. You may have more than one package depending on your order because not everything is produced in one facility.
Why was I sent multiple tracking numbers?
If you ordered multiple products, please note that you may receive several packages as our production facilities are USA based and some of our items are shipping from different locations.
Where's my order?
In most cases, your order will reach your shipping address within 5-10 days. However, there are rare cases when the item reach you after more than 15 days. If this happens, please contact us at email@example.com and we will investigate your order.
How do I return, exchange, or get a refund on an order?
We rarely send the wrong package, but mistake happens sometimes.
Please see our refund policy.
Duchess of Drama dba Floating Flamingos, LLC
a Limited Liability Company registered in Texas